Cancellation Before Dispatch

This policy is for customers who want to ask about cancelling a confirmed order before it has been dispatched.

If an order has already been dispatched, Clickwheel will explain the available next steps by email.

Current Build Request submissions are not orders and do not need cancellation. They are requests for Clickwheel to review a preferred configuration and reply by email.

No payment is taken through the current Build Request form.

Clickwheel will confirm dispatch status by email. A website browser, client screen or future form should not be treated as the final source for whether a parcel has been dispatched.

Use the Cancellation Request page as soon as possible. It prepares an email to requests@clickwheel.shop with the order details needed for review.

Clickwheel will review the order status and reply by email. Sending the request does not confirm cancellation; stopping an order is only possible before dispatch when operationally possible.