Cancellation Request

Cancel an order
before dispatch.

This page is for customers with an existing Clickwheel order who want to request cancellation before it ships. Build Request is for a new refurbished iPod build, Service / Upgrade Request is for paid work on a customer-owned device, and Warranty / Fault Claim is for a possible issue with a Clickwheel order.

Request cancellation by emailRead cancellation policy

What this page is for

Existing orders that may still be stopped.

Clickwheel will review the request and confirm whether cancellation is still possible. If the order has already been dispatched, use the Return / Withdrawal Request page instead. Return eligibility is reviewed separately under the returns policy.

Cancel a full order before dispatch

Cancel part of an order before dispatch, if possible

Correct an order before preparation begins

Ask whether the order can still be stopped

Review process

Ask as soon as possible.

Cancellation depends on the live order status. Send the request as soon as possible so Clickwheel can check whether preparation or dispatch can still be stopped.

01

Submit the cancellation request by email.

02

Clickwheel checks the order status.

03

Clickwheel confirms whether the order can still be cancelled.

04

If cancellation is possible, Clickwheel confirms the next steps.

05

If dispatch has already happened, Clickwheel directs you to the returns or withdrawal process.

Important notes

A request is not an automatic cancellation.

  • The browser or customer page does not decide dispatch status.
  • The final decision depends on the actual order status.
  • Refund or payment timing is not promised on this page and will be confirmed according to the applicable policy and order status.

Before you request cancellation

Include the details needed to find the order.

  • Have your order number ready.
  • Use the email address used for the order.
  • Send the request as soon as possible.
  • Cancellation is not guaranteed once preparation or dispatch has started.
  • If the order has already been dispatched, use the returns or withdrawal flow instead.
NameOrder numberEmail used for the orderCountryDo you want to cancel the whole order or part of it?If partial, which item(s)?Reason for cancellation, optionalPhone number, optionalAny extra notes
Open cancellation email