01
Setup and music
Help with Finder, iTunes, Rockbox, data cables and preparing your music library.
Music guide →Support
Help for the
long listen.
Guides, setup help and practical next steps for restoring, upgrading and using your iPod Classic.
Start here
Find the right next step.
Most common questions can be solved through the guides before a device needs service.
02
Troubleshooting
Connection checks, sync problems, Mac and Windows compatibility, and Rockbox database issues.
Troubleshooting →03
Services and upgrades
Storage upgrades, replacement batteries, housing restoration and diagnostic work.
Request service →04
Warranty claim
For Clickwheel customers with an existing order and a possible faulty-device issue.
Start warranty claim →05
Cancel an order
For existing Clickwheel orders that may still be cancelled before dispatch.
Request cancellation →06
Return an order
For dispatched or delivered Clickwheel orders that need return or withdrawal review.
Request return →Before you restore or format
Confirm your workflow first.
Before restoring an iPod, confirm whether it was prepared for Mac, Windows, standard iPod OS or Rockbox. Restoring or formatting can remove music and change the way the device works with your computer.
Common questions
Clear answers before you change anything.
My iPod charges but does not appear on my computer.
Start with the cable. Some 30-pin replacement cables provide charging only and cannot transfer data. Try a tested data-capable cable and another USB port before changing any settings.
Can I use my iPod with both Mac and Windows?
It depends on how the device was prepared. A Windows/FAT32 workflow is generally the more flexible option for customers who may use both systems. Check before restoring or formatting the device.
Can Clickwheel install Rockbox?
Rockbox is offered only for compatible, tested configurations. It is best for customers who want drag-and-drop music folders, wider format support and deeper playback control.
Do you support customer-owned iPods?
Yes. Clickwheel services are designed for both complete builds and compatible customer-owned iPod Classic devices.
Build support
Planning a newly configured Clickwheel iPod?
Use Build Request for a newly configured restored Clickwheel iPod. For paid work on an iPod you already own, use the Service / Upgrade Request flow.