Warranty / Fault Claim

Warranty claim
for your Clickwheel iPod.

This page is for customers who bought a refurbished iPod from Clickwheel and need help with a possible warranty issue. If you want a paid repair or upgrade for your own device, use the Service / Upgrade Request page instead. If you want Clickwheel to build a refurbished iPod for you, start with Build Request.

Submit claim by emailRead warranty policy

What this page is for

Suspected faults on an existing Clickwheel order.

Clickwheel will review the claim before confirming warranty coverage. Coverage depends on the warranty policy, device condition and, when needed, workshop inspection.

Device not powering on

Battery issue

Charging or sync issue

Audio or headphone issue

Display or controls issue

Storage or software restore issue

Other suspected fault

Review process

Confirm next steps before shipping.

Do not ship your device until Clickwheel confirms next steps by email. Some claims can be clarified before inspection, and others may need the device sent in for review.

01

Submit the claim by email.

02

Clickwheel checks the order and issue description.

03

If needed, Clickwheel asks for photos, video, or extra details.

04

Clickwheel confirms whether the device should be sent for inspection.

05

Final warranty decision is made after inspection.

Coverage notes

A claim is not automatic coverage.

  • Warranty coverage depends on the published warranty policy.
  • Inspection may be required before coverage is confirmed.
  • Accidental damage, liquid damage, unauthorized repair, modification or misuse may not be covered.
  • Consumable wear may be treated according to the warranty policy.

Before you send a claim

Include enough detail for a useful first review.

  • Have your order number ready.
  • Use the email address used for the order.
  • Describe the issue clearly.
  • Add photos or a short video if useful.
  • Do not ship the device until Clickwheel confirms next steps.
NameOrder numberEmail used for the orderCountryiPod model, if knownDevice serial / restoration ID / warranty ID, if availableIssue categoryDescription of symptomsDate the issue startedIs the issue constant or intermittent?Does the device power on?Has the device been dropped, opened, modified, or exposed to liquid?
Open warranty claim email