Return / Withdrawal Request

Start a return
or withdrawal request.

This page is for customers with an existing Clickwheel order that was dispatched or delivered and who want to request a return or withdrawal. Build Request is for a new refurbished iPod build, Service / Upgrade Request is for paid work on a customer-owned device, Warranty / Fault Claim is for a possible issue with a Clickwheel order, and Cancellation Request is for orders that have not yet been dispatched.

Request return by emailRead returns policy

What this page is for

Dispatched or delivered orders that need review.

Clickwheel reviews the actual order status before confirming whether a return or withdrawal request can proceed. If the order has not been dispatched yet, use the cancellation request page instead.

Return a full order

Return part of an order, if eligible

Request withdrawal or change-of-mind return

Ask for return instructions before shipping anything back

Review process

Wait for return instructions.

Do not ship items back until Clickwheel confirms the return instructions. Eligibility depends on the returns policy, request timing, product condition and included accessories.

01

Submit the return or withdrawal request by email.

02

Clickwheel checks the order and request details.

03

Clickwheel confirms whether the return route is appropriate.

04

Clickwheel sends return instructions if the request can proceed.

05

Final handling depends on inspection, timing, condition and the published returns policy.

Important notes

A request is not automatic return approval.

  • The browser or customer page does not decide return eligibility.
  • The final decision depends on actual order details and the published returns policy.
  • Returned items should include the device, accessories and supplied items where applicable.
  • Refund approval or timing is not promised on this page.

Before you request a return

Include the details needed to review the order.

  • Have your order number ready.
  • Use the email address used for the order.
  • Tell us whether this is a full or partial return.
  • Keep the product, packaging and accessories available for review.
  • Do not ship anything back until Clickwheel confirms the return instructions.
  • If the order has not been dispatched yet, use the cancellation request page instead.
NameOrder numberEmail used for the orderCountryDo you want to return the whole order or part of it?If partial, which item(s) and quantity?Has the order been delivered?Date received, if deliveredReason for return, optionalProduct conditionAre all accessories/items included?Phone number, optionalAny extra notesPhotos can be attached when sending the email if useful
Open return email