Returns & 30-Day Return Policy

Some customers may have statutory withdrawal rights depending on their location, the product and how the purchase is completed. These rights are separate from Clickwheel's voluntary return promise.

If a legal withdrawal right applies to your purchase, this policy does not remove or replace that right.

Clickwheel offers a 30-day return window for eligible physical products as a customer-trust policy.

Not every item is automatically returnable in every condition. Eligibility may depend on the product, its condition, supplied accessories, any approved customization and the final quote or order documentation.

Returned items should include the device, accessories supplied with it and the original packaging where possible.

Please take reasonable care of the product while deciding whether to keep it. Items returned incomplete, damaged or changed after delivery may not be eligible for a full return outcome.

Contact Clickwheel before sending anything back. We will review the request and provide return shipping instructions by email.

Do not send a product back without instructions from Clickwheel. This helps avoid lost parcels, incorrect addresses or delays.

Refund timing and method are confirmed by email after the returned item has been received and reviewed.

The current Build Request form is not an order or payment confirmation. No payment is taken through that form, so a submitted request does not need a return.